When you have a machine measuring its “performance” can be quite simple. Number of units produced per time frame. If that number goes up, the machine is more effective. But humans are not machines. Still we often measure their performance in a matter as if they were. Phone calls per hour Cases closed per hour […]

Value can take on many meanings and if we are not explicit about it we risk sub division and sub optimization. In this article I will talk about the risks of not defining your value and what it can mean for you and your organization.